At The Dummy Shoppe - Puppets by JET, we consider it our Mission to work with each of our Vent friends, both old friends and the new ones we have not yet met, to create characters that will give each Vent something special and memorable for their act. We want each of our friends to have unique puppets that set them apart from all other Vents, so that when they perform, the audience knows ahead of time that they are in for a special entertaining treat. We want every puppet we make to be constructed in such a way that their quality alone sets them apart from all other puppets in the market.
We want to create characters that are both user and audience friendly. They must be created and built in such a way that the Vents fatigue factor is at an absolute minimum while having audience appeal that makes the crowd want even more of you when you are finished.
We want to give back to the industry that has provided so many good years of clean entertainment to the public, and in the giving back provide a vehicle to further strengthen the industry for generations to come.
At The Dummy Shoppe we have heard many horror stories of makers that have promised to deliver puppets to Vents and have promised to have them done by a certain date. We believe that if we tell you that something will be ready for you on a certain date, that you should be able to rest easy that you will have you character on or BEFORE the date that we told you. We want you to always be a part of the creation process, and even though we don't need you to manage each and every stitch that goes into your puppet, you are in control of the way your puppet will look when it is complete. We cannot emphasize too strongly how we welcome your input throughout the process. That is why we send you photos of completed heads. We want to make sure that you are happy with your character. On occasion, we have sent photos of heads only to be told that that was not what the customer wanted. NO PROBLEM. We start over. If you are not happy, we are not happy.
It is our intention to make the acquisition of a new character something that you truly look forward to, not something that you dread. We always look forward to you writing us to tell us of your great satisfaction when you receive your new puppet. When we achieve this, then we know that the next time you need a new character, you WILL call on us first. We DO look forward to your next call or your recommendation to another Vent friend. When you recommend us to a friend, we know that you are putting your credibility on the line for us. It is important to both you and us that we never let you down.
If we can do all of this, then and only then will we have lived up to our expectations of ourselves. We will do unto you like we would want you to do unto us. (somebody else said that once.)
We do reserve the right to politely decline to work on any project which we find distasteful, offensive or morally inconsistent with our core beliefs and values. We appreciate your understanding in this area.